We have appointed Andrew Lawday as our new first line support engineer.

Lawday said: “Since starting at IDT, I have not once felt unwelcome. Everyone made great efforts to ensure I was given the resources needed to learn the ropes. I’ve always felt like my opinion was valid and given responsibilities based on my ability, which is important to me given the circumstances under which I came to apply for the job. Luke, James and Lawrie all showed that they cared more about my drive, passion for the field, and my fit within the IDT family than the limited qualifications I possessed. These qualities have led to the growth of a happy, healthy, effective team.”

IDT managing director Luke Draper said: “We’re delighted to have Andrew on board. He joins IDT at a very exciting time for the company as more and more clients choose us for a people-led services.

“Andrew has settled in seamlessly and we’re already receiving excellent feedback from customers on the first-class service he provides to them. We’re really looking forward to watching Andrew grow into the role over the coming months and years.”

Lawday added: “IDT really have a unique relationship with all their customers, which was plain to see from my very first interactions with them. On my first site visit, I got to see first-hand what professional, yet friendly service really looks like. Despite the brevity of my time spent with IDT, I already know that this is the kind of company I can really feel part of and fully get behind.