Careers

The Future of IT is Human. Be a Part of It.

We're looking for talented individuals who are ready to roll up their sleeves, learn from the best, and make a real impact.

If you want to join a team that values your skills and your humanity, your search ends here.

Join the team

At IDT, we believe technology is only as good as the people behind it.

We're on the front lines, keeping businesses connected and protected in the face of constant cyber threats.

IDT is not about jargon or robots—it’s about human connection and clever solutions that actually make a difference. A team of real people solving real problems for real businesses.

We started out, probably just like you—decent talent, curious, yet frustrated with the same old IT headaches and tired IT companies, looking for followers, not ninjas.

That's why we built IDT on straight talk, clever solutions, and a genuine desire to see our clients and our people (yep, you even get a career plan) happy and successful. The sweet spot.

Career Opportunities

IT Support Engineer

About Us

IDT are not your typical Managed Service Provider (MSP). We are a forward-thinking and humanised MSP dedicated to providing exceptional IT support while putting people first. Our mission is to empower businesses with technology solutions that enhance their productivity and success. If you're an experienced IT Support Engineer looking to join a team that values both technical expertise and genuine human connection, we want you on board.

Job Description

We’re looking for an IT Support Engineer with a proven track record in the world of MSPs. Do you have a passion for delivering top-tier technical support while also building meaningful relationships with clients? If so, we invite you to apply for the position of IT Support Engineer at IDT. In this role, you'll have the opportunity to work with a diverse client base, applying your technical prowess and interpersonal skills to make a real difference.

Key Responsibilities

Provide expert-level technical support to our clients, including troubleshooting hardware and software issues.

Proactively monitor client networks and systems to identify and resolve potential problems.

Collaborate with our clients to understand their business needs and recommend IT solutions that align with their goals.

Manage and maintain client relationships, serving as a trusted advisor on IT-related matters.

Participate in the planning and execution of IT projects, including network upgrades, migrations, and system implementations.

Ensure timely resolution of IT support requests and document all interactions.

Stay up to date with emerging technologies and industry best practices to continuously enhance your skills.

Foster a positive and collaborative team environment by sharing knowledge and providing mentorship.

Qualifications

Previous experience working at an MSP is essential.

Strong technical knowledge of operating systems (Windows, MacOS, iOS, Android), networking, cloud technologies and cyber security.

Proven experience with remote monitoring and management (RMM) tools and professional services automation (PSA) systems.

Excellent communication and interpersonal skills, with a focus on empathy and client satisfaction.

A commitment to ongoing professional development and learning.

What We Offer

Competitive salary and benefits package.

A supportive and collaborative work culture.

Opportunities for career growth and advancement within our humanised MSP.

Access to cutting-edge technology and training resources.

A chance to make a real impact on the success of our clients and our MSP community.

How to Apply

If you're passionate about providing exceptional IT support in a humanised MSP environment and you're ready to contribute your expertise to our team, please submit your CV and a cover letter detailing your MSP experience and why you're the ideal candidate for this role to [email protected].

IDT is an equal opportunity employer, committed to diversity and inclusion in the workplace.

Join us in revolutionising the way MSPs operate and in delivering exceptional IT support with a personal touch. Apply today and be a part of our humanised MSP journey!

Job Type: Full-time

Pay: £27,000.00-£30,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Employee discount
  • On-site parking

Schedule:

  • Monday to Friday

Experience:

  • Technical support: 2 years (required)

Work Location: In person