About IDT
No robot talk, no jargon. We speak human.
Let's be honest, some IT companies can feel like chatbots programmed with tech speak. Not here, we're all about the human touch.
Sure, we geek out a bit over cool tech, but that's just the means to an end. We do care about understanding your business, your goals, and (of course) your tech pain points.
Think of us as your IT translator, turning your needs into real solutions that drive success and transform your IT and communications. We listen, we understand, and most importantly, we make it all work seamlessly for you. No Pain. Just gain.
Welcome to new IDT.
As a business, we continue to grow and succeed in exciting new ways. So we thought it was about time we reflected our relentless progress by refreshing our brand. New IDT better showcases what makes us different and what makes us the IT partner of choice for so many successful businesses and organisations.
You're the hero.
Forget faceless tech support, we got your back.
We're responsive, sure, but we don't stop at just answering your questions and fixing your tech.
Think of it like this: you're the hero of your business story, and we're your trusty IT sidekick. And as our relationships develops, and we really get to understand your unique needs and goals, we’ll use our massive insights to provide solutions that go way beyond your initial requests.
Why? Because we know that if you’re doing well, and you’re happy, you’ll stick around.
From Frustration to Delight: Our IT Odyssey
We started in 1997, just like many of you – a small business with big dreams. But one thing quickly became clear: the IT support options available were…well, frustrating. Confusing jargon, impersonal service, and a focus on problems, not progress.
That's when we knew we could do better. We envisioned a journey alongside our clients, one built on clear communication, innovative solutions, and a genuine desire to see them succeed.
Fast forward to today, and we're proud to say we've not only grown, but thrived. Hundreds of businesses across Nottingham, the East Midlands, and beyond have partnered with IDT, experiencing the difference exceptional IT support can make.
Our story is one of continuous evolution, fuelled by a passion for helping businesses like yours reach their full potential. Join us on this journey, and let's turn your IT frustrations into delightful success stories together.
Active offices.
Forget the standard IT offices filled with beige walls and flickering fluorescent lights. Our state-of-the-art HQ in Ilkeston, Derbyshire, is more like a tech haven.
Here, our team thrives in a modern and inspiring space, constantly exploring and defining the future of IT and communications.
But this isn't just for us – it's for you too.
Clients often join us for training, to brainstorm solutions, explore innovative ideas and to discover the real-world impact of IT on their business.
Our offices are more than just a workplace, they're a launchpad for success.
Let's turn your IT vision into reality, together.
Why choose IDT?
Human Service
Technology is important, but people always come first. We build relationships, communicate clearly and treat every customer as a person, not a ticket number. When a phone call is the quickest way to help, we'll always pick up the phone.
One Team
Great service comes from working together.
Whether you're speaking to support, projects or account management, we're one team with one goal - delivering the best possible outcome for your business.
Quality and Care
We believe in doing things properly.
Rather than applying quick fixes, we solve the root cause wherever possible, document everything properly and maintain high standards in everything we do.
Curiosity and Learning
Technology never stands still, neither do we.
We continually learn, share knowledge and look for better ways of working so we can deliver smarter solutions and a better experience for our customers.
Trust and Transparency
Trust is earned through honesty.
We communicate openly, take ownership when things don't go to plan and always do what we say we'll do. No jargon, no excuses, just honest advice and dependable service.
