Mander Cruickshank
"IDT's hosted telephone solution saved our business."
Legal practice Mander Cruickshank was founded in the early 1920s. Since then it has served Coalville, Hinckley and surrounding districts in Leicestershire. The practice undertakes both private client work and Legal Aid. The Practice holds a Legal Aid Agency franchise in Family, Crime and Mental Health, and is a holder of the Lexcel Accreditation, which means the practice is subject to stringent quality control measures.
The Challenge
For years, the business had been using an on-premises PBX telecoms solution with ageing ISDN lines. Approximately 50 handsets were being used throughout the business, across two sites. As well as frustrating staff, the limitations and failings of the existing system created escalating costs through expensive repairs and maintenance contracts.
The Solution
We enabled Mander Cruickshank to upgrade from its traditional telecoms solution to ensure it would be more efficient and have better lines of communication. Because it wanted staff to have a flexible and robust solution that would allow them to access the system from both handsets and smartphones - and across offices - along with much needed functionality to work from home, we provided this by installing a new hosted system.
Impact
Mander Cruickshank Partner, Paul Tubb, was delighted.
“The installation of our new hosted solution was seamless with IDT providing professional assistance throughout and end user training to all staff. During the COVID19 pandemic the solution was invaluable and saved our business as our we continued to operate away from the office without any drop in customer service or functionality. This wouldn’t of been possible with the previous system. We have also seen a considerable drop in our phone bills since the system was installed.”
In addition, Paul stated that the new system offered more functionality including call recording meaning that incoming calls and important information is never missed or lost.
Quotes
“With our staff often working from home and mostly using their mobile phones, the new VoIP system and mobile app provides the ability to transfer incoming office calls directly to the relevant staff via a one-touch shortcut button. This has improved the efficiency and speed of communication.
“I cannot speak highly enough of how impressed I was with IDT in implementing this solution for us, their insight , knowledge and care they gave us is without question first class. The solution has been invaluable and saved our business.”
Paul Tubb, Partner, Mander Cruickshank Solicitors
Phones
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